Cart (0)
Close
It is very important to read Gold Diamond Hub’s online shopping terms and conditions as, in our check out process, you will be required to tick that you have read and understood “Online Shopping Terms” before you may proceed with payment.
If you have any questions regarding our Services, the Online Shopping Terms, products or services, please feel free to contact us on [email protected]
Online Registration
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by the Online Shopping Terms.
To register, you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure.
We accept no liability for any damages suffered or losses incurred from the unauthorized use of your personal information.
You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to My Account. For more details on how we collect and use your personal information, please review our Privacy Protection below.
Product Sales and Availability
All products displayed on our website, Mobi site and subsequent apps are subject to availability and will be delivered only within the Republic of South Africa and to areas where we deliver. All prices shown on our website, Mobi site or subsequent apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any of the products or services you have ordered are not available.
Colors and Items Displayed
We have made every effort to ensure that the colors of the jewelry and watches that appear on our website, Mobi site and subsequent apps display as accurately as possible. However, as the actual colors you see will depend on the device that you use to access our website, Mobi site and apps, we cannot warrant that your device’s display of any color will be accurate. All jewelry displayed on our website may be enlarged to show detail and may not be the actual size when purchased. All information, however, in terms of metal, carat size, diamond etc. next to each product description is 100% accurate.
All pendants are sold separately unless otherwise stated. Images of pendants with chains are for display purposes only.
Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, Mobi site and/or subsequent apps.
Gift vouchers
Gold Diamond Hub Gift Vouchers may be purchased online and are only redeemable at any Gold Diamond Hub store in the Republic of South Africa. A Gold Diamond Hub Voucher cannot be used to purchase jewelry online.
Pricing
You will be charged the prices that are reflected on our website, Mobi site and/or future apps, subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our services via our website, Mobi site or apps. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e., not on items which are added after the order was placed.)
Delivery Pricing
Free delivery will be offered to all individual orders within Cape Town CBD area. Kindly refer to our charges chart to verify shipping charges for your delivery area.
Agreement of Sale
Placing an item in a shopping basket or adding it to a Wishlist without completing the purchase cycle does not constitute an agreement of sale between Gold Diamond Hub and the user and users cannot hold Gold Diamond Hub liable if such items are not available when the purchase cycle is completed later and/or constitute an order for such an item.
An agreement of sale between Gold Diamond Hub and a user only comes into effect when a card authorization is received from the issuing bank, or a written approval by Gold Diamond Hub confirming EFT funds have been received.
Gold Diamond Hub reserves the right to cancel orders in whole or in part as circumstances dictate. Gold Diamond Hub shall only be liable to refund monies already paid by the buyer.
Payment
When you place your order, funds equal to the total value of your order will be deducted against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be affected once your order is ready for delivery.
For EFT payments, you will be required to deposit your money into:
BANK: FIRST NATIONAL BANK
BRANCH: HATFIELD
ACCOUNT NUMBER: 62833789665
ACCOUNT NAME: GOLD DIAMOND HUB (PTY) LTD
Reference: [Your Order Number]
Once your funds have been cleared, your order will be expedited. EFT payments not received in our bank account within three working days will be cancelled.
Payment methods
Card payments
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the order.
Payment is collected when the order is placed and before the goods are shipped.
Note that to protect its own and the interests of customers, Gold Diamond Hub scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Gold Diamond Hub is not satisfied with its legitimacy.
Stock Availability
We cannot always guarantee stock availability and will endeavor to either obtain stock from Gold Diamond Hub corporate store and/or make the stock at the Gold Diamond Hub factory. We will immediately advise you of this and advise delivery times of the requested item.
Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation. All orders received on a weekend will be processed on the Monday.
LAY-BY
Apply for your lay-by option in-store and online, making that special purchase that much more affordable!
Please note we will refund the amount you have paid under the said lay-by agreement after deducting a maximum cancellation penalty of 1% of the FULL purchase price of the item.
Customer Service
Gold Diamond Hub
7 Castle Street, Cape Town CBD
Western Cape, 8001
South Africa.
Email:
For Information: [email protected]
For Purchase Compliments and Complaints: [email protected] (Include your Order number in Reference)
Mobile Telephone:
For Orders and General Enquiries WhatsApp +27680414896
Transaction currency
All transactions will be in South African Rand ZAR, and deliveries will only be within the Republic of South Africa. All transactions converted to South African rands will be expedited at the current exchange rate of the day and may differ due to currency fluctuation.
Export Restrictions
Online sales and deliveries will only be within the Republic of South Africa. An extra charge and custom charges will be included for international shipping.
Country of Domicile
Gold Diamond Hub
Head Office:
7 Castle Street, Cape Town CBD
Western Cape, 8001
South Africa.
Credit Card payment accepted
Master and Visa accepted only.